A "route" is mapped out of your facility for all printing equipment, noting physical device location with the corresponding supplies to be maintained be each device. We provide OEM quality toner at a substantial savings.
On a pre-scheduled date (weekly, bi-weekly or monthly), our trained technician will go through the facility and check each device's display for “toner low” messages and verify that spare supplies is located by each device. We assume responsibility for the collection of empty cartridges for recycling.
All break/fix events are dispatched as prioritized according to the service error. We guarantee a 4-hour onsite response time for “mission critical” troubleshooting or repair requests. Our technicians inventory high-usage mechanical parts on the service vehicles so that we resolve most service issues are resolved on the initial visit. Minimize predictable printer-related problems through prescheduled semi-annual preventative maintenance cleanings of all network workgroup printers.
Labor for break/fix events is priced depending upon monthly cartridge purchase volume.. There are no trip charges, parking fees, or other travel charges within Suffolk, Essex, Middlesex, and Norfolk Counties in Massachusetts.
Separate invoices for both toner & service are submitted monthly. Incuded are reports of consumable usage by individual device, subtotaled by department and/or cost center provides accountability. Clients experience a reduction of administrative, storage, and recording keeping costs.
