Service & Supplies
THE FLO-TECH DIFFERENCE
When Quality & Reliability Matter
Flo-Tech offers a variety of service and supply programs to fit your business needs. From our SmartPrint Support Program (with discounted service rates) to our Integrated Print Management Program (a comprehensive Managed Print Solution), we provide you with proactive service and support. This includes asset management, help desk training, technical support, preventative maintenance, and rapid service response with a 95% first-time fix rate. You will also be enrolled in our EnVision™ for the Environment Program.
Place your service requests and supply orders in our customer portal. Available 24/7.
Choose the support program that meets your business needs and fits your budget:
- Warranty and Repair Service: All warranty and repair service is performed on site by an experienced Flo-Tech certified technician.
- Time & Materials – next day service.
- Service Contracts – 4-6 hour average response, includes all parts, labor and maintenance kits; covers Jet Direct cards, paper trays and duplexers; includes Flo-Tech’s exclusive Activity Based Cleaning™ preventative maintenance program along with Flo-Tech’s Most Vulnerable Parts™ proactive parts replacement program
- Cost per page programs – one fixed cost per page for hardware, service, supplies and support, 4-6 hour average response with 95% first time fix rate, preventative maintenance performed on every service call
- Flo-Tech Coast to Coast™ – gives you a single source service provider for seamless nationwide service coverage
- Most Vulnerable Parts Program™ (MVP) – proactive parts replacement for the most common parts responsible for jamming and image quality issues.
- Combined, Proactive Parts replacement and preventative maintenance reduces service calls up to 55%.
- Flo-Tech Brand Supplies – Flo-Tech offers a complete line of high quality, environmentally responsible OEM compatible cartridges manufactured in the United
- States under a zero waste policy with a reduced carbon footprint.
- All Flo-Tech supplies can be recycled through our free EnVision™ Recycling Program
- Supplies are shipped with Next Day Delivery
- Flo-Tech is STMC certified by the International Imaging Technology Council for Quality Assurance Test Methods for OEM Compatible supplies
- OEM Supplies – Flo-Tech offers Genuine Canon Toner, Parts and Supplies and OEM Brand Supplies for HP, Dell, Lexmark, Oki, Samsung, Tektronix, Brother, Toshiba, Kyocera, Konica Minolta and many other brands.
Let us help you determine the best service option or print management program for your business. Contact a Flo-Tech representative today to get started on your custom solution.